Shipping policy
Shipping Policy
At Novo Palazzo, we are committed to providing a seamless shopping experience, including timely and reliable shipping. Below is our shipping policy outlining the details.
-
Processing Time: All orders are processed within 1-3 business days. Orders are not shipped on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. In this case, we will notify you promptly.
-
Shipping Rates and Delivery: Shipping rates and delivery times are calculated at checkout based on your location. We offer both domestic and international shipping options, and delivery times vary depending on the shipping method chosen and the destination.
-
Order Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number so you can follow your package’s journey to your door.
-
Customs, Duties, and Taxes: For international orders, customs fees, duties, or taxes may apply based on the destination country's regulations. These charges are the responsibility of the buyer and are not included in the purchase price.
-
Shipping Delays: While we strive for prompt delivery, we cannot be held responsible for shipping delays caused by carriers, customs processes, or other unforeseen circumstances beyond our control.
If you have any questions about your order or shipping, feel free to contact us, and we will assist you.